Effective Date: 29 Feb 2024

This document sets out the privacy policy applicable to the website located at (website or site) which is published and operated by Pty Ltd ABN 23 102 420 600 (we, us or our) and the products available on or via this website.

We are committed to preserving the privacy of all registrants to our website, products and services and other users of or visitors to our website. Please read this privacy policy to understand how we collect your personal information and how we use and protect your personal information.

By using our website and any products, or services we offer via the website you agree to the collection, use and disclosure of your personal information under the terms of this privacy policy.

If you are under 18, please obtain the consent of your parent or guardian before providing us with any personal information or using our website, products or services. The parent or guardian will be responsible for appropriately supervising use of the website, products, and services by a person under 18.

How We Collect Personal Information

If you register to services on our website, you may be asked to provide information such as your name, contact details, and the names of students you intend to use our services. You do not have to use real names. Aliases or pseudonyms may be used.

We may also collect personal information you submit via any online forms, surveys, message boards, forums or other interactive areas that appear on our websites from time to time or in the course of providing support services to you.

We may collect personal information about you if you contact us offline, for example by telephone, email, or post.

We may collect personal information about your usage of our website including specific products or services.

Unsolicited Personal Information

If we receive unsolicited personal information about you, we will check whether that personal information is reasonably necessary for us to provide products or services to you or otherwise reasonably necessary for us to undertake our functions or activities. If it is, we will handle this personal information the same way we do with other personal information we seek from you. If not, we will destroy or de-identify it.

What We Use Your Personal Information For

Your personal information will be used to provide you with access to our website and to supply you with any information, products, or services you request.

We may use your personal information to contact you for feedback on your use of our website, products, or services.

We may also use and analyse the personal information we collect so that we can administer, support, improve and develop our websites and the products and services we offer.

We may also use your personal information for advertising and marketing purposes. This may include sending you newsletters and other communications about our company, products and services. This may also include using your personal information to identify target audiences for our products, and services and to develop marketing campaigns for those target audiences which will be executed via various platforms including on or via our social media platforms and via search engines. Your personal information will not appear in any marketing campaigns that we execute for targeted audiences.

With Whom We May Share Your Personal Information

We may pass aggregate information about the usage of our websites, products and services to third parties, but this will not include personal information that can be used to identify you.

We will disclose your personal information if we are required to by law. We may disclose your information to enforcement authorities, or to a third party in the context of actual or threatened legal proceedings. We may also disclose personal information if we believe disclosure is necessary or appropriate in connection with an investigation of suspected or actual fraudulent or illegal activity (both investigations related directly to our website or broader investigations).

We may also share your personal information for certain purposes with our professional advisors and representatives (eg, lawyers, accountants, auditors, corporate consultants, or business analysts) to assist us with our corporate or business functions and to develop our business.

We may disclose personal information in the event of a proposed or completed sale or transfer of all or a portion of our business or assets (including in the event of a reorganisation, dissolution, or liquidation). We will make reasonable efforts to notify you by posting a notice on the Site and, sending you an email if we have your email address.

We may also disclose your personal information to service providers we engage to assist us in administering, supporting, improving, developing, and marketing our websites and managing our relationships with our customers and other persons on our mailing and contact lists (eg, assisting us to send newsletters and email updates).

Unless permitted by the previous paragraphs of this section or required by law, we will not otherwise share, sell, or distribute any of the personal information you provide to us without your consent.


Cookies are small text files which are transferred from our websites and stored on your computer's hard drive. They enable our website to “remember” who you are.

We use session cookies and persistent cookies to identify and track users who enter the registration areas of our websites. Session cookies are deleted when you close your browser. Persistent cookies will remain on your browser until you delete them. We do not use “spyware”, that is, web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace activities of users.

Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer or Mozilla Firefox, you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies, you will still be able to login and use the registration areas of our website, products and services but you may not be able to access the full functionality.

Your Rights

You have the right to correct any errors in the personal information we hold about you. Please inform us about changes to your personal information as specified in the Contact Us section of this privacy policy so that we can keep our records accurate and up to date. We will try to deal with your request within 30 days of your request (or such longer period as is reasonable in the circumstances given the volume of your personal information and whether the personal information is currently in use or archived).

You have the right to request deletion of the personal information we hold about you. If we delete your personal information as requested, your experience with the website, products and services may be diminished. If you require deletion of the personal information we hold about you, please contact us as specified in the Contact Us section of this privacy policy.

You have the right to access the personal information we hold about you. You may request access to any personal information we hold about you by contacting us as specified in the Contact Us section of this privacy policy. Whenever you are entitled to access such personal information, we will provide such personal information to you via email or post without charging you for such access. We will try to respond to your request within 30 days of your request (or such longer period as is reasonable in the circumstances given the volume of the personal information to which access has been requested and whether the personal information is currently in use or archived).

There will be instances where we cannot grant you access to your personal information (eg, where access would interfere with the privacy of others). If we refuse your request, we will provide reasons for our decision unless doing so would be unreasonable in the circumstances. If you are not satisfied with our response, you can make a complaint in accordance with the Making a Complaint section of this privacy policy.

You have the right to opt out of receiving any marketing material from us or any third party at any time. Please note that if you unregister from our communications, we may still send you relevant administrative or security notices from time to time.

Security and Retention of Personal Information

Registrant's personal information is stored securely in Australia. The data is fully managed by AC3 (Australian Centre for Advanced Computing and Communication Pty Ltd), a trusted government partner, and fully complies with the Australian Privacy Act 1988 (Cth) (Privacy Act), including the 13 Australian Privacy Principles (APPs) (including the prohibition on transferring personal information outside Australia). Access to these servers is limited to the application, and by our software developers. Customers will be given at least one year's notice of any relocation of our cloud infrastructure.

We will keep your personal information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction, or damage.

All data transferred within the application is protected by SSL. SSL is a technology that makes your data illegible in transit. If anyone were to intercept communication between our servers and your computer, they would not be able to easily decipher what was being passed back and forth.

We will retain your personal information for as long as we need it for the purposes set out in this privacy policy, or as otherwise required by law.

Making a complaint

If you think we have breached the Privacy Act, APPs or any other laws relating to privacy, or you wish to make a complaint about the way your personal information has been handled, you can contact us as provided in the Contact Us section. Please include your name, email address and/or telephone number and clearly outline the complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. Following our response, if you feel that we have not resolved or addressed the complaint satisfactorily, you can make a complaint to the Office of the Australian Information Commissioner, which has complaint handling responsibilities under the Privacy Act. We will cooperate with the appropriate regulatory authorities to resolve any complaints regarding personal information that cannot be resolved via our internal complaints procedure.


If you follow a link from any of our websites to another site, this privacy policy will no longer apply, and you will be subject to the privacy policy and other terms and conditions while visiting that website. We are not responsible for the information handling practices of third-party sites.

Changes To Our Privacy Policy

We will from time-to-time update and make changes to this privacy policy. The date from changes to our privacy policy apply is the date specified at the beginning of this privacy policy.

We recommend that you revisit this privacy policy frequently.

Contact Us

For further information about this Privacy Policy, or our privacy practices, or to access or correct your personal information, or to make a complaint, please contact us using the details set out below:
Phone: 0800-299-182